Frequently Asked Questions
Need something cleared up? Here are our most frequently asked questions.
How does the pricing work?
- We offer fixed monthly pricing for both the Essential and Standard services, with no hidden fees.
- Add-on services, such as pest infestation or cleaning, are available for an additional monthly fee and can be included into your service plan. For pricing on these, please contact us directly.
Are there any long-term contracts?
No, we offer no long-term commitments. You can stay covered as long as you need and cancel or adjust your plan at any time without penalties.
How do I get started?
Simply visit our Services page or contact us directly, and we’ll help you choose the plan that best suits your needs.
What areas do you cover?
We currently serve customers within the London area (M25). Contact us to check if we cover your specific location.
How do I request a service?
Once you’ve signed up, simply reach out to us via phone or email to request a service. Our team will arrange a convenient time for the visit.
Are your contractors fully vetted?
Yes, all our contractors go through a rigorous selection process to ensure they are qualified, experienced, and highly rated by customers.
What happens if a repair can’t be completed on the first visit?
In rare cases, we may need to return with the right parts to complete a repair. We’ll always ensure the area is left safe, and you’ll receive clear instructions until the job is finished.
How soon can I expect service after making a request?
For non-emergency services, we'll work with you to arrange a mutually convenient time within our standard working hours. For emergencies, we aim to be at your property within five hours of your call.
Got a question about your account or need assistance?
Please use our online services whenever possible. If you still can’t find what you need, feel free to email us at contact@cagresidential.co.uk. For emergencies, call us at 020 3761 6305.
Our call centre team is working remotely and ready to assist you. We’re busiest between 10 AM and 3 PM, so for a quicker response, try calling outside these hours.
